Occidental Communications Pty Ltd is engaged in the business of communications consulting, specialising in call centres, but also doing voice & data network analysis and design, telecommunication audits, product market analysis and telecommunication fraud analysis. For further details, click on any of the headings below.

The principal of Occidental Communications is Stephen Coates who has been working in the field of communications since 1982.


CTI Reports
Computer Telephony Integration: from the Internet to the Desktop, specific to Australia and New Zealand, published March 2003.
Computer Telephony Integration: from the Internet to the Desktop, in Europe, published October 2003 by Bloor Research.
Computer Telephony Integration: from the Internet to the Desktop, in North America published January 2004 by Bloor Research.
Computer Telephony Integration: from the Internet to the Desktop specific to the Asian market, published October 2003 by Datamonitor. Computer Telephony Integration Marktübersicht (Computer Telephony Integration: in the German-speaking market), in German published February 2004 by Oxygon Verlag GmbH.



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© Occidental Communications, 2007