l vendor directory


Workforce Management Software
Workforce management software are used in call centres to forecast the workforce required by skill, by day and by time, to answer incoming calls, using historic call data and event forecasts.


Consulting Projects Involving WFMSs
Occidental Communications has undertaken projects to specify and acquire workforce management systems for a number of clients.


International Product Directory
International Directory - Workforce Management Software including global distribution


ANZ Product Directory


PerformanceEdge (formerly EWorkforce Management) from Aspect
Workforce management software offering staffing level forecasting and roster management for calls and/or e-mails. Optional modules/licences offer adherence to roster start times, multiple skill groups, multiple site support and audio call recording.



GMT Planet from GMT
Workforce management software offering staffing level forecasting and roster management for one or more skill groups receiving calls and/or e-mails at one or more sites. Optional modules/licences offer adherence to roster start times and staff leave and availability management.



Infor WFM Workbrain from Infor Global Solutions
Workforce management software offering staffing level forecasting, roster management, adherence to roster start times and staff leave and availability management for one skill group at one site


Irene from ISC
No longer distributed in New Zealand.



TotalView from Matrium Technologies
Workforce management software offering staffing level forecasting, roster management and adherence to roster start times for one or more skill groups receiving calls and/or e-mails at one or more sites.



ShiftTrack from Open-Wave
Workforce management software offering staffing level forecasting, roster management and adherence to roster start times for one or more skill groups receiving calls and/or e-mails at one or more site.



Impact 360 from Verint
Workforce management software offering staffing level forecasting, roster management and adherence to roster start times for one or more skill groups receiving calls and/or e-mails and audio call recording.


Other Product with a Workforce Management Capability
The following product also offers workforce management as an optional integral capability.



Customer Interaction Management from Genesys (CTI software)
Workforce management module offering staffing level forecasting, roster management and adherence to roster start times for one or more skill groups at one or more site. An optional modules offers forecasting and scheduling of e-mails using Genesys's e-mail processing capability.


Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Many of the vendors listed herein also have other products. Vendors seeking inclusion click here.



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