l vendor directory


Workforce Management Software
Workforce management software are used in call centres to forecast the workforce required by skill, by day and by time, to answer incoming calls, using historic call data and event forecasts.


Consulting Projects Involving WFMSs
Occidental Communications has undertaken projects to specify and acquire workforce management systems for a number of clients.


ANZ Product Directory
Australia and New Zealand Directory - Workforce Management Software including local contact details and local distributors.


International Directory - Workforce Management Software


RightForce from Aspect Software, formerly named Concerto Software
Product discontinued



PerformanceEdge (formerly EWorkforce Management) from Aspect
Workforce management software offering staffing level forecasting and roster management for calls and/or e-mails. Optional modules/licences offer adherence to roster start times, multiple skill groups, multiple site support and audio call recording


PrimeTime, subsequently renamed Director Enterprise, from Blue Pumpkin
Blue Pumpkin was acquired by Witness Systems in 2004 which was, itself, acquired by Verint in 2006.


Callcenter Wizard from CadreSoft
CadreSoft, formerly of Sterling Heights, Mich, USA, is no longer in business.



CALABRIO from Calabrio
Workforce management software offering staffing level forecasting, roster management, adherence to roster start times and holiday leave management for one or more skill groups receiving calls and/or e-mails at one or more sites


RightForce from CenterForce Technologies
CenterForce Technologies was acquired by Concerto software in 2004 which then acquired and renamed itself, Aspect Software. The product was subsequently discontinued.


StaffSmart from Demos Solutions Consulting Group
Demos Solutions was acquired by Witness Systems in 2006 which was, later that year, itself, acquired by Verint. The product was subsequently discontinued.



Phenicia 7 from Diags
Workforce management software offering staffing level forecasting, roster management, adherence to roster start times and holiday leave management for one or more skill groups receiving calls and/or e-mails at one or more sites


workforce management software from DMW Worldwide
DMW Worldwide, formerly of Colorado Springs, Col, USA, is no longer in business.



Envision Workforce Management from Envision
Workforce management software offering staffing level forecasting, roster management, adherence to roster start times and holiday leave management for one or more skill groups receiving calls and/or e-mails at one or more sites



OptiWise from Expert Systems International (previously Expert Solutions International)
Workforce management software

Note: Emails have been sent to Expert Systems International repeatedly over recent years seeking further details. Not one response has been received.


Exametric Workforce Management Suite from Exametric
Exametric was acquired by Witness Systems in 2006 which was, later that year, itself, acquired by Verint. The product was subsequently discontinued.


EmPlex from Fused Solutions
product discontinued



GMT Planet from GMT
Workforce management software offering staffing level forecasting and roster management for one or more skill groups receiving calls and/or e-mails at one or more sites. Optional modules/licences offer adherence to roster start times and staff leave and availability management


ResourcePRO (formerly Call Centre Studio) from Hansen
Product discontinued


e-Helix Workforce Management from Helix Partners
Helix Partners, formerly of Norwalk, Conn USA is no longer in business.



Infor WFM Workbrain from Infor Global Solutions
Workforce management software offering staffing level forecasting, roster management, adherence to roster start times and staff leave and availability management for one skill group at one site.


e-FORCE from Interactive Software
Interactive Software, formerly of Fort Lauderdale, Fla USA is no longer in business.



InVision Enterprise WFM (formerly SPS R4) from InVision
Workforce management software offering staffing level forecasting, roster management and holiday leave management for one or more skill groups receiving calls and/or e-mails at one or more sites. An optional module offers adherence to roster start times



Irene from ISC
Workforce management software offering staffing level forecasting, roster management, adherence to roster start times and holiday leave management for one or more skill groups receiving calls and/or e-mails at one or more sites



Monet from Left Bank Solutions
Workforce management software offering and roster management for one or more skill groups receiving calls and/or e-mails at one or more sites although real-time adherence for multiple sites and/or multiple skills is not currently supported. Optional modules/licences offer adherence to roster start times.



TotalView from IEX
Workforce management software offering staffing level forecasting, roster management and adherence to roster start times for one or more skill groups receiving calls and/or e-mails at one or more sites


Next Age from Next Age Technologies
Next Age Technologies was acquired by Genesys in 1999 and the Next Age product incorporated into its T-Server product which was subsequently renamed Customer Interaction Management.



OnviTrax from OnviSource
Workforce management software with an audio call recording capability



ShiftTrack from Open Wave
Workforce management software offering staffing level forecasting, roster management and adherence to roster start times for one or more skill groups receiving calls and/or e-mails at one or more site


Opus Suite from the Opus Group
The Opus Group, formerly of Chicago, Ill, USA, was acquired by Verint in 2005.



Vantage Point from Pipkins
Workforce management software

Note: Emails have been sent to Pipkins repeatedly over recent years seeking further details. Not one response has been received.



Q-Max from Q-Max Systems
Workforce management software


ContactPoint from Sui Generis Solutions
Sui Generis Solutions, formerly of Alpharetta Geo USA is no longer in business.



TASKE Contact from TASKE Technology
Workforce management software

Note: Emails have been sent to Taske Technology repeatedly over recent years seeking further details. Not one response has been received.



Contact Center Coach from Teleopti
Workforce management software offering staffing level forecasting, roster management and adherence to roster start times for one or more skill groups receiving calls and/or e-mails at one or more sites



CallRex from Telrex
Workforce management software offering staffing level forecasting and roster management for one or more skill groups receiving calls and staff leave and availability management at one or more sites. An optional module offers adherence to roster start time.



Impact 360 (formerly named Director Enterprise) from Verint
Workforce management software offering staffing level forecasting, roster management and adherence to roster start times for one or more skill groups receiving calls and/or e-mails and audio call recording


Workforce Manager from WFM Solutions LLC
WFM Solutions LLC, formerly at Seattle, Wash, USA, is no longer in business.


Impact 360 (formerly named Director Enterprise) from Witness Systems
Witness Systems was acquired by Verint in 2006.



Community from the Workforce Management Software Group
Workforce management software offering staffing level forecasting, roster management, adherence to roster start times and holiday leave management for one or more skill groups receiving calls and/or e-mails at one or more sites


Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.



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