Stephen Coates
The principal of Occidental Communications is Stephen Coates who has been working in the field of communications for more than 20 years. Stephen's assignments have included the design of voice and data networks, preparing communications strategies, acting as an expert witness in a case of telecommunications fraud and auditing Telstra accounts. During the past eight years, he has largely consulted in the field of call centres.

In addition to consulting, writing and presenting at conferences, Stephen has also presented communications courses for Management Technology Education and Housley Communications, presented a talk for the ABC radio national program Ockham's Razor and appeared on Bourke's Backyard.


l Honours BSc from the University of Waterloo in Waterloo, Canada
l MBA from the University of Technology, Sydney (UTS), specialising in marketing

Stephen Coates
Stephen's Own Page

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Occidental Communications, 2010